Refund policy

 

Fragrance N Feeling Perfume

At Fragrance N Feeling Perfume, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please read our return and refund policy below.

1. Return Policy

• Products can be returned within 7 days of delivery.

• The item must be unused, unopened, and in its original packaging.

• Products that are opened or used cannot be returned due to hygiene and safety reasons.

2. Damaged or Wrong Product

• If you receive a damaged or wrong product, please contact us within 48 hours of delivery.

• Share clear pictures of the product and packaging as proof.

• After verification, we will arrange a replacement or refund.

3. Refund Policy

• Once we receive and inspect the returned product, we will notify you about approval of your refund.

• Approved refunds will be processed within 5–7 working days.

• Refunds will be issued through the original payment method or bank transfer (as agreed).

4. Exchange Policy

• Exchanges are only allowed for damaged or incorrect items.

• If you want a different fragrance, please place a new order.

5. Shipping Charges

• Shipping charges are non-refundable.

• Customers are responsible for return shipping costs unless the product is damaged or incorrect.

6. Contact Us

For return or refund requests, please contact us at:
📧 Email: fragrancenfeeling@gmail.com
📱 WhatsApp: +92-3390003995